Every month Giraffe profiles an HR professional who has impressed us. This month we spoke to Sugan Peramaul, Recruitment Manager at OUTsurance. Sugan has worked at OUTsurance for over 12 years and has seen the headcount quadruple at the company over his decade-long tenure.
Just as the workforce and economy are evolving rapidly, so too is the role of the HR professional. This evolution will continue as long as machines and technology proliferate across the working world. But that doesn't make people―or the HR teams that work with them―any less important. On the contrary, tomorrow's HR leaders will need to be bigger, broader thinkers, and they'll have to be tech-savvy and nimble enough to deal with an increasingly agile and restless workforce.
Sugan Peramaul exemplifies such an HR leader. As an engineering student, Sugan had a very unconventional route into HR. He later switched to HR because he wanted a more people-orientated career. However his analytical skills and understanding of technology that came from engineering has proved to be critical in his HR career.
When asked about the biggest challenge facing HR today Sugan asserted that, “Companies will need to do more with less; HR in particular will need to embrace the use of technology in order to make far better people, policy and process decisions. Decisions at all levels need to be rooted in data.”
Sugan is excited that technology is freeing up HR to take on bigger-picture matters, making the field more impactful, more demanding and perhaps more competitive as well. Sugan shares his predictions for the future of HR: “Technology will play a big factor in the HR space with Predictive analytics, Artificial Intelligence and Machine learning. These all will help with getting HR people to move away from the routine transactional daily administrative tasks and think more strategically in the business."
Technology will help HR professionals to move away from the routine transactional daily administrative tasks and think more strategically in the business "
OUTsurance is an industry leader in the insurance and customer service space. Their HR department is a key differentiator in their business model and they understand the importance of technology in enabling this.
“We are definitely an innovative organisation, driven by technology,” says Sugan, adding that “many of the functions and ideas that are used by our recruitment service providers are generated internally by our HR team. For instance we were one of the first companies to make use of Giraffe’s automated voice screening tool. This helped us screen candidates more efficiently and helped us place the right candidates in positions geared to service international markets.”
We were one of the first companies to make use of Giraffe’s automated voice screening tool. This helped us screen candidates more efficiently and helped us place the right candidates.”
Sugan’s outlook on HR’s future remains bright. He is excited to embrace the changing landscape and take advantage of the growing role that technology will play in the HR and recruitment space. The HR department of the future will be incredibly efficient- able to provide a first-class employee experience that translates into happier team members and more satisfied clients. To stay relevant, human resources professionals should continue to study technology trends and take the time to acquaint themselves with this rapidly evolving landscape.
Giraffe is a fully-automated digital recruitment solution that enables businesses to recruit medium-skilled staff faster and more affordably than any other recruitment method. Because Giraffe has automated the administratively intense part of the recruitment process– candidate sourcing, screening and contacting– employers can focus on more important tasks interviewing relevant candidates and managing retention.
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